EASTIMAGE : Reconstructing the Service Benchmark for High-End Security Inspection Equipment with "Gold Standard Service"

In the field of high-end equipment and precision instruments, product performance is the core foundation for a company to establish its market presence, while the robustness of the after-sales service system directly determines the accumulation of brand reputation and the building of customer loyalty. As a longstanding leader in the security inspection equipment manufacturing industry, EASTIMAGE has earned high recognition from global customers and partners through its exceptional service quality and efficient response capabilities. The "Gold Standard Service" system it has built has become a widely recognized benchmark in the industry.

For many companies, equipment failure means production line stoppages, disruption of daily operations, and significant financial losses. EASTIMAGE is deeply attuned to these core pain points of its customers and strives to address them through its services. Recently, a long-standing customer in Greece encountered a malfunction with an EI-6040 security inspection machine purchased in 2017. Upon contacting EASTIMAGE, the business representative immediately responded and took charge. Within minutes, a nearby engineer called the customer, identified the issue remotely as a problem with the ray source control box, and to avoid delaying the customer's operations, shipped out a new replacement part the very next day, securely ensuring the customer's usage plans for the week.

The key to EASTIMAGE's exceptional service lies in genuinely putting customers first. Our global service network, intelligent remote diagnostics, and ample spare parts inventory are the foundation of our rapid response capability. While many companies today focus solely on sales and neglect after-sales service, EASTIMAGE is reshaping industry standards with tangible, reliable service. In the future, we will continue to refine and enhance our services, addressing customer concerns with even more attentive speed and quality, and growing together with our customers.

Some equipment that is pending shipment this month

The engineer is troubleshooting on site

A batch of security inspection equipment that will be shipped this month